PARCEL LOST, TRACK AND TRACE NOT WORKING, NO RESPONSE

<p>Good Day Mr Barnes<br />I have still not had a reply to my email I sent Witspos the 3 December, nor have you responded to the email below.<br />I went to the Musgrave post office to follow up and they say the parcel has been at Benmore post office since the 10 December.<br />What is wrong with SAPO tracking services?<br />What is wrong with SAPO social etiquette? How about a reply to my emails?<br />The public needs to be aware that SAPO is non functioning and does not care at all about customers.<br />Courier is the only way forward. If I do not hear back from you I am going to take this matter forward on Hello Peter and other social media platforms.<br />A most disappointed ex customer<br />Helen Clementz</p> <p><br />----- Forwarded Message -----<br />From: ********** />To: mark barnes ********** />Sent: Tue, 03 Jan 2017 14:07:59 +0200 (SAST)<br />Subject: CAN WE DEPEND ON SAPO?</p> <p>Dear Mr Barnes<br />When I read the article about you in the latest Fair Lady I heaved a sigh of relief. There is still hope, I thought.<br />Then today I received an email from a customer who has not received her parcel which I posted her on the 7 December.<br />This from Durban to Sandton. It is stuck at Witspos. They do not answer the telephone, so I emailed them and am awaiting a response. I deal in antiques and often used to use the Post Office. Now, however most of my customers request courier services. This is sad and I thought I would bring it to your attention. Our Greyville and Musgrave post offices are rather efficient but that Witspos seems to be another story altogether and requires your attention.<br />Kind Regards<br />Helen Clementz</p>