Parcel landed in SA in June. Have not received the parcel and not getting any help from JIMC.

<p>I have ordered a parcel from France and this was delivered to South African Customs in March. I still have not received this parcel! <br />This is unnacceptable that I am waiting 3 months for this. And none of the phone lines for JIMC are ever picked up! Nor do the tracking websites work!</p> <p>Finally after many mails I get this response on 7 June 2017 :</p> <p> </p> <p>LA ********** 55FR - No record of your tracking number in the network.</p> <p> </p> <p>Items starting with “L” are known as unrecorded items and are nowhere scanned once it has been mailed at the office posting, a scan may be performed should the item move through customs in SA. Alternatively the item is sent on to your local post office for collection.</p> <p> </p> <p>I query about why how is it tracked if it is unrecorded and I get no response. I send a mail every single day to JIMC and it is now 3 weeks later with no response. </p> <p> </p> <p>This is totally unnacceptable behaviour! I want my package or a refund of its value if it is lost! Surely JIMC should be able to track all of its items, that would be proper business practice!</p>