Parcel Incoming at JIMC (HUB) for 27 days

My parcel was scanned into JIMC on the 03/08/18, it has been 27 days and i cannot get any information on it whatsoever to find out what the hold up is.

I ordered this item in May of this year, that is, 4 months ago. I've phoned the hub countless times but they are well known for not answering. I am growing impatient as this item has been "incomming international" for almost a month now with not one of SAPO's employees being able to give me some accurate feedback as to when i will be receiving this parcel or why it is taking this long in the first place.

Please advise

Tracking Number RI ********** 89ZA

Aamir