Parcel in Joburg after posting it to US a month ag

This is the second time I have had to resort to Hello Peter to make a complaint about the post office.<br> When you phone the call center you get *********** people who can't tell you anything about where your parcel is. What is the point of paying for a tracking number then?<br> <br> I posted an item to the US on the27th of March from Cape Town and it is still in Joburg after 4 weeks.<br> I phoned them last week and they assured me that the parcel would be on a flight out on Friday last week but none of the parcels show up in the destination countries. I have had to refund client already because the SA Post office website even states that it take 7-14 working days to arrive. I've yet to see a parcel arrive in that time span.<br> <br> The following parcels that cannot be located are:<br> <br> RJ***ZA - Posted to USA on the 27 March 2015<br> RJ***ZA - Posted to the USA on the 10 April 2015<br> CN***ZA - Posted to Canada on the 31 March 2015<br> RJ *** ZA - Posted to Malta on the 29 March 2015<br> <br> I would really appreciate a rely on the matter.<br> <br> Kind regards<br> Debbie