Parcel in jhb int center (hub) since 19-12-2015

tracking number RE***SE parcel was sent to Tyger Valley and delivered to J Calitz. <br> packed tracking number SA II*** the lady couldnt tell me when the packed will be in potchefstroom <br> and now the packed is on a alert and i dont know whats going on. i ordered this parcel on the 02/11/2015