Parcel in 1 location for 11 days

RI***ZA<br> <br> Hi <br> <br> I have been bouncing on the 3 emails about the parcel with tracking number above, I just want to kno what is the hold up, the parcel in question was cleared by customs on the 5th of October 2015.<br> <br> I've been enquiring every single day and no one is giving me an answer<br>