PARCEL HELD UP AT JOHANNESBURG MAIL CENTER

Hello Peter<br> <br> l am so angry at the service of JIMC I do not understand why they are holding up my parcel for so long. the tracker confirms that the parcel was received here in South Africa on Friday the 13th of March 2015 but up to now they have not yet sent it to sunnyside post office where i am suppose to collect it. i have tried calling but the phones ring unanswered i have tried emailing but l have not received any response to my email. this is so frustrating and ridiculous. Why are they holding up my parcel for so long a week to be specific. does it really take so long to sent something from OR Tambo airport to pretoria? this is unacceptable and they will end up telling me that my parcel is lost. please help me get my parcel. thank you