Parcel held up at JIMC Customs

Item: SA Post Office
Rating: 2
Author: Ester S

I ordered a package from Singapore in February. The tracking number says it's in JIMC customs for almost a month now. My tracking number is RP***SG.<br> <br> So why haven't I received it yet!? What's the hold up? I have called numerous times, and nobody ever answers the phone. I have no idea what to do to get hold of my parcel as I don't know why it is held up at customs? If I only knew what to do? Must I pay custom fees? Must I collect from the airport? What must I do? But this is really ridiculous.

Helpful (0)

Replies (1)

SA Post Office's replyOfficial

07 Apr 2015, 11:11

Hello Ester_Steyn,

Thank you for your comment.

Note please that customs is experiencing delays and the process of assessing your item will be lengthy in this instance as the section is working on clearing the backlog. Your item was sent to the section on 18/03/15 and has local reference RI***ZA. You are welcome to keep track on it by visiting our web pagehttp://www.postoffice.co.za/tools/trackandtrace.html or you may send us an e -mail on *** weekly for an further updates on its movement.

We sincerely apologize for the delay and an inconvenience caused.

Regards,
Customer Service

SA Post Office's reply07 Apr 2015, 11:11

Official