FH
Frank H
1 reviews | Active since Dec 2013
09 Feb 2015, 12:22
Parcel has not arrived since August.
I ordered a parcel from the States in August. It is now February and is has not arrived. I cannot order another parcel due to the nature of the parcel. I cannot even phone *** because nobody ever answers. I was told that this is the number to follow up. The tracking number is LJ***US. I've even been to my local branch. The staff just pass me from pillar to post. Nobody cares.
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SA Post Office's replyOfficial
10 Feb 2015, 16:24Hello Itzzitzzitzz,
Thank you for your comment.
The number provided is not recognised as a tracking number but a customs label and such items are not always traceable on our system as the option used doesn't include a tracking option unless if there are duties to be paid on it.
Provision of the addressee will assist us to contact the relevant Depot in the hope of ascertaining if there are any mail item listed for you. Our email address is ***.
On behalf of my Company, please accept my apologies for the inconvenience that you have incurred.
Warm regards,
Customer Service
Thank you for your comment.
The number provided is not recognised as a tracking number but a customs label and such items are not always traceable on our system as the option used doesn't include a tracking option unless if there are duties to be paid on it.
Provision of the addressee will assist us to contact the relevant Depot in the hope of ascertaining if there are any mail item listed for you. Our email address is ***.
On behalf of my Company, please accept my apologies for the inconvenience that you have incurred.
Warm regards,
Customer Service
SA Post Office's reply10 Feb 2015, 16:24
Official
Hello Itzzitzzitzz,
Thank you for your comment.
The number provided is not recognised as a tracking number but a customs label and such items are not always traceable on our system as the option used doesn't include a tracking option unless if there are duties to be paid on it.
Provision of the addressee will assist us to contact the relevant Depot in the hope of ascertaining if there are any mail item listed for you. Our email address is ***.
On behalf of my Company, please accept my apologies for the inconvenience that you have incurred.
Warm regards,
Customer Service
Thank you for your comment.
The number provided is not recognised as a tracking number but a customs label and such items are not always traceable on our system as the option used doesn't include a tracking option unless if there are duties to be paid on it.
Provision of the addressee will assist us to contact the relevant Depot in the hope of ascertaining if there are any mail item listed for you. Our email address is ***.
On behalf of my Company, please accept my apologies for the inconvenience that you have incurred.
Warm regards,
Customer Service