parcel got stuck at jhbnet hub

Hi <br> My parcel TC***ZA got stuck since last week 23/09/2015 at jhbnet hub.i have paid for speed service and it doesn't really need more effort for the post office to help me get my parcel I tried calling customer care service line but I was put on hold for a very long time and I was using airtime for service I've paid for ..I went to the nearest post office for help they told me that they have no network they don't know how coulsd they assist me because they couldn't even make calls due to network problem....I sent emails no response....I just have to complain to the ICASA. Services are not being attended to by the SA post office regarding services and delivery of local parcels and customer services <br> <br> I'd appreciate your speedy delivery and responses <br> <br> From a very sad and unhappy customer <br> <br> Thanks in advance for assistance