Parcel entered South Africa on the 9th of December 2017 but still not able to locate it.

I have been waiting for my parcel for 2 and a half months now and it has been sent back and forth between hubs and branches and then back again. I have called, emailed and been to various post offices three times already. Two staff members told me that my parcel is laying at the back of their offices in bags but that they are unable to unpack these bags due to having no space in which to unpack. Her solution is that I should come back regularly to see whether they have unpacked or not. I later found out that once they had unpacked these bags, they forwarded my parcel to a different branch. Phoning to locate the parcel is useless as no one answers the telephones. I am horrified at the service levels and I have not spoken to one competent person who is even willing to assist. The only message I get is to wait, for how much longer I am not sure...