Parcel delivery a joke! No way to track parcel.

Parcel no. PE***ZA posted at Merrivale on 26 September. I was told it would take 5 working days to get to Durban. I have tracked this parcel daily on [URL Removed] <br> as a customer was waiting for delivery. This morning it still showed at Durban hub since 28 September. In desperation I phoned the call centre today and held on for more than 25 minutes before a consultant answered. There are no landlines in my rural area so the call cost me cost me R1,20 x 25 = R30. The parcel cost R46.40.<br> <br> She told me the parcel had been at Mayville post office since 30 September!!!!! The recipient was never notified the parcel was waiting and I could not track it as the website simply doesn't get updated. This is unacceptable.<br> <br> I will never use the post office again to post a parcel. This absolutely shocking lack of interest has put me in a very bad light with my customer and I have probably lost their business as a result. Rather spend double and use a courier.