1 reviews | Active since Apr 2014
Parcel contents has been ******
I am sooo disappointed in this countries Post office service.<br> I have ordered a parcel from the US on the 15th of December 2014 with the tracking number of RA***SG. Loacal tracking number RI***ZA<br> <br> It took our customs and post office exactly three months to get my parcel at Benmore gardens post office.<br> I have received my parcel that looked secured and paid the VAT that was owed to the post office.<br> <br> At home before I opened my parcel I noticed a piece of tape that was stuck to the parcel stating \Found Open or damaged and officially secured by the Post office". After opening the sealed registered parcel all the contents except the charger was ****** NOT LOST BUT ******!!!<br> <br> Please tell me what you will do to rectify this problem?<br> Why cant we use our own Post office with confidence<br> <br> Regards <br> a Very unhappy customer."""
Thank you for contacting us.
In an instance where an item was tampered with your are welcome to log a manual enquiry with the post office. You may hand your packages back to the post office and the post master /mistress will assist with the process of registering an enquiry . The matter will then be referred to security and investigation to find out what happened to the contents and final investigation report will be communicated with the branch.
The branch manager will then contact the recipient with the final outcome.
We sincerely apologise for an inconvenience caused.
Regards,
Customer Service
Thank you for contacting us.
In an instance where an item was tampered with your are welcome to log a manual enquiry with the post office. You may hand your packages back to the post office and the post master /mistress will assist with the process of registering an enquiry . The matter will then be referred to security and investigation to find out what happened to the contents and final investigation report will be communicated with the branch.
The branch manager will then contact the recipient with the final outcome.
We sincerely apologise for an inconvenience caused.
Regards,
Customer Service