Parcel at CapeMail Hub for 2 weeks and no response

My parcel has been at the CapeMail Hub for 2 weeks. Today i decided to call and find out where it is, apparently it is still in a container and no one can give an indication of when it will be processed for delivery. The attitude of the staff is ridiculous, as if they absolutely hate their job. No friendly and helpful service whatsoever. Definitely better to use a courier company and pay slightly more for efficiency and reliability.