Package stuck at Johannesburg Internal Mail Hub

I placed an order with Aliexpress in August and I have been told my order is stuck in Johannesburg Internal Mail Hub,its been over 4 months now and the Johannesburg Internal Mail Hub does not pick up the phone on ********** / 6000/6/7/8/9/10 . Last time I was able to reach the Johannesburg Internal Mail Hub I was assisted by a lady who said I will receive my order soon,but I have been waiting for way too long,nothing yet.

The helpful teller advised that I can write a motivation and send the parcel back for reassessment - which I did. She also gave me 3 telephone numbers to call and follow up with at the Johannesburg Internal Mail Hub.

have been calling everyday . Nobody has called/smsed me to advise on the matter.

This is terrible service at its best. Can anybody at SAPO help resolved what doesn't seem like a complicated matter. Service is so poor ,they take forever to deliver.