Package stuck at JIMC

I have a package coming in from the UK that arrived in the country on the 29th January 2015.<br> The package from the UK on tracking number RU***GB was assigned local tracking number RI***ZA and was sent to customs as per the tracking information on the 30th January.<br> I have tried calling the JIMC as well as sending multiple emails requesting why the package has not progressed any further. Nobody ever answers the phone or responds to my emails. I am at my wits end trying to get assistance in this regard.<br> It is just utterly pathetic the lack of customer care the SA Post office shows towards its clients.<br> Hopefully someone in the post office will respond to this complaint.