Package Reassessment Feedback

On 6 Feb I received a parcel from my mother in Doha, Qatar containing gifts for my children. When I went to the Industria Post Office to collect I was told I had to pay R1600 to collect the parcel. I had expected to make a payment but NOT R1600 for goods worth less that R300!!!!<br> <br> The helpful teller advised that I can write a motivation and send the parcel back for reassessment - which I did. She also gave me 3 telephone numbers to call and follow up with at the Johannesburg Internal Mail Hub.<br> <br> The Parcel arrived at the Johannesburg Internal Mail Hub on 17 February. I have been calling ***/ 6000/6/7/8/9/10 for a week and none of the numbers get picked up. Nobody has called/smsed me to advise on the matter. The website on the on hold message doesn't work. <br> <br> This is terrible service at its best. Can anybody at SAPO help resolved what doesn't seem like a complicated matter.