****** Package / No assistance

Very very very poor service. I ordered a package from overseas in June. It arrive in SA in July. I was never informed by the post office. In August I began my ownsearch for the package, costing me time and money! Eventually I tracked it down but was told it is with SIS and under investigation. I continued to visit the post office. No help other than to say still with SIS. I asked for paperwork from SA post office to show that I have not received my package, I was given the run around. I contacted customer care, no response. I contacted Nonhlanhla with Durban customer services. After several attempts at contacting her over a month, I was informed that I can collect the package. On this attempt to collect they tried to give me a empty package saying that I was already informed about why it is empty. I refused the empty package. Nonhlanhla insisted she is giving me what I wanted, as if to say, doing me a favour.... 5 months later, no help, no one accepts responsibility for the ****** item and I am still treated as if I am in the wrong each time I demand a solution. R4000 package ****** by SA post office and I am just expected to deal with it!!!!