SL
Sayora L
1 reviews | Active since Mar 2014
11 Mar 2015, 14:54
Package has not been delivered in 2 months!
I ordered something small from Slovakia, which was shipped on 13 January 2015. Today is 11 March and the parcel has not been delivered! The local track-and-trace service online tells me it has been last scanned at the Customs JHB INT MAIL CENTRE (HUB) on 2015/02/14 at 06:05. The customer service line is ridiculous - after holding for 15 minutes it cuts off! No one ever picks up the phone! No one answers emails - I tried emailing a few times asking when I can get my parcel. This is the worst postal service I've ever encountered in my life! <br> Does South African Postal Service EVER work?! Such a disappointment - I've paid over R1000 for that parcel and have never received it.
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SA Post Office's replyOfficial
19 Mar 2015, 09:03Hello Uzbechonok,
Thank you for your comment
Please be advised that due to the High volumes of calls we receive, our response time at Customer Services is bit slower than it should be.
Our apologies for the long wait on the queue.
Kindly furnish your tracking number to *** and an agent attending to our tracking queries will assist accordingly.
Regards,
Customer Service
Thank you for your comment
Please be advised that due to the High volumes of calls we receive, our response time at Customer Services is bit slower than it should be.
Our apologies for the long wait on the queue.
Kindly furnish your tracking number to *** and an agent attending to our tracking queries will assist accordingly.
Regards,
Customer Service
SA Post Office's reply19 Mar 2015, 09:03
Official
Hello Uzbechonok,
Thank you for your comment
Please be advised that due to the High volumes of calls we receive, our response time at Customer Services is bit slower than it should be.
Our apologies for the long wait on the queue.
Kindly furnish your tracking number to *** and an agent attending to our tracking queries will assist accordingly.
Regards,
Customer Service
Thank you for your comment
Please be advised that due to the High volumes of calls we receive, our response time at Customer Services is bit slower than it should be.
Our apologies for the long wait on the queue.
Kindly furnish your tracking number to *** and an agent attending to our tracking queries will assist accordingly.
Regards,
Customer Service