1 reviews | Active since Feb 2015
Package 3 months late, no response or update
My package left China on the 4th November and arrived in RSA 7 days later and has been sitting at the JHB MAIL CENTRE since. When I call the contact centre I'm put on hold for over an hour only to have the call cut off without speaking to a consultant. I got a call on the 7th December from Sibusiso Hlophe who requested I send an invoice through to his email address [Email Removed] so my package could be released by customs which I sent immediately but got no return mail or feedback. I sometimes think they wanted to know the value of my package so they could sell it. I've tried everything I could think of with no help and I have never been able to get through to anyone e who can assist me. I'm willing to drive to the mail centre myself to collect if Someone would tell me how.
Thank you for your comment.
Track records indicates that your item was at the Khayelitsha branch from 02/12/14 and the branch send it back to sender as unclaimed on 12/01/15. It was scanned at Cape Mail for Belgium on 03/02/15 and a request has been sent to a relevant contact at Cape mail to verify if its dispatch and we should be able to afford feedback once we receive their response.
Our apology for any inconvenience caused.
Warm regards,
Customer Service
Thank you for your comment.
Track records indicates that your item was at the Khayelitsha branch from 02/12/14 and the branch send it back to sender as unclaimed on 12/01/15. It was scanned at Cape Mail for Belgium on 03/02/15 and a request has been sent to a relevant contact at Cape mail to verify if its dispatch and we should be able to afford feedback once we receive their response.
Our apology for any inconvenience caused.
Warm regards,
Customer Service