OVERNIGHT DELIVERY - NOTHING AFTER 10 DAYS

My parcel TC***ZA is still stuck from the 23rd May 2015 at JHBNET Hub. How long do you at the Post Office think i'ts fair for me to wait to receive my parcel. There is no real effort in helping me to receive my parcel. I called your customer care but was put on hold for which seemed like forever!, and its my airtime that I'm using. Even emailed on numerous occasions but no response to date. I'm on the brink complaining to ICASA. Plenty of services are not being adhered to by the SA Post Office in regard to services rendered and delivery of local parcels and customer service.<br> <br> I don't want to go that route but if it means that I will receive my parcel in a speedy and a professional manner i will because I as paying customer have rights.<br> Your speedy delivery would be appreciated and not the empty promises!