Outstanding Parcel

My parcel landed at the JHB Hub and was scanned on the 8th of August and to date i have not received it. Firstly just a level of professionalism lacks in this department, they also do not take accountability of their actions. No initiative what so ever to solve pressing matters like this forever backlog they have. At least reach out to the society at large to assist and help in this regard. Parcels are wrongly reported to be at a location which is not the fact. I have email their customer care, which is quite not useful cause they do not even respond. Copied all the relevant people that could help but still no reply. I'm really disappointing and looking to take this matter further up, not that it would help but just to try and trace my parcel. Tracking number: RI ********** 50ZA