PH
Patricia H

1 reviews | Active since Mar 2014

19 Mar 2015, 12:18

Opening of letters

Isn't the SA Post Office the most useless institution in this country?! Received a letter from Switzerland on 13 March 2015 and discovered that the letter has been opened. Some Genius working at the Main Mail Centre in Sunnyside has opened my letter to see if money or something valuable is in there. After discovering that there was nothing of value for him/her in it, he/she decided to close the letter again with brown packaging tape. Thanks a lot for delivering the letter at all and not throwing it away. By the way, I was waiting for that letter since 3 months! So, if the SA Post Office is not on strike, then they are busy opening our mail and *****ing from us. Thank a lot for that. Why don't you just close down completely - we don't need you anymore!!

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Replies (1)
SA Post Office
SA Post Office's reply19 Mar 2015, 15:55
Official
Hello Mrs *****,

Thank you for your comment.

We have escalated the above matter to the Consumer Services Division for a follow up and corrective measures and an agent attending to the matter will contact you with possible feedback.

Please accept our regret for the level of service experienced.

Regards,
Customer Service