Ongoing lack of services at SA Post Office Customs

My Parcel was dispatched from Australia 2 weeks ago, and shows held at Customs for 3 days now.<br> I've tried to get hold of someone at customs with now avail.<br> <br> Every time you phone you wait for 45min and the phone line drops.<br> I know my parcel is in the country, and I know it is at JIMC C in Johannesburg.<br> <br> <br> CV***AU<br> Search <br> Item summary<br> <br> Tracking number Origin Destination Status<br> CV***AU AUSTRALIA SOUTH AFRICA On route<br> Activity summary<br> <br> Local date/time Activity Location Remarks<br> 10/2/2015 1:53 PM Arrival at inward office of exchange JIMC C <br> 10/2/2015 1:54 PM Held by customs JIMC C<br> <br> <br> Can some-one please assist me in getting my parcel.<br>