Notification System

I am very disappointed in your notification system, the first items I had received through the post office was successful and I was sent an sms. Now I had received another 2 items and was contacted on the 22/01/2019 by one of the ladies working at the Silverton branch, but she used her cellphone to contact me. I was not informed on what the costs would be, until I got the the branch. With the last SMS received I thought it would be the same price of R25.80 per item but was informed I had to pay R217 after already paying for these items online, for all customs and transport fees, now I am trying to understand is this how the company works in communication with your client base or is this a **** done by the employees. I did not have a problem paying the amount, but I had a problem with your notification system, which does not look professional at all.