NOTHING HAS IMPROVED ABOUT SAPO

I sent a VERY VERY URGENT parcel yesterday morning via overnight service. I was informed it would be with Doves this morning.<br> Being an urgent matter, I called to check if they've received the parcel and they said they haven't!<br> So I called SAPO's customer care line and I was told the parcel still hasn't left Jet Park!!! The receiving branch has already received overnight parcels, but none of them is mine!!!<br> I want to know what was it that I paid for, because clearly it WAS NOT for an overnight speed service.<br> You go broadcasting about how much your services have improved and how you plead for our support!<br> Who's going to support such service??? Here's my thing, I paid for an overnight service because the parcel is very urgent, if at all you understand what that means!<br> <br> That is a very urgent pack of documents going to a funeral parlour. If they are not with Doves Osizweni today, I will be taking legal actions against SAPO, you can bet your miserable life on that! <br> You guys really suck!!!