Noone answers the phone/email

The JIMC does not answer the phone. Neither does the Customer care dept. Neither does the Halfway House branch. I have been calling all 3, everyday for 2 weeks - I am yet to speak to a human. I even sent emails both to customer services and JIMC - no response.

My tracking numbers are; LB ********** 27SG & RM ********** 81CN. I see there are 100's of complaints here about the same matter. When will customer service be taken seriously at SAPO? Whats sad is we have no faith in our postal service, when we will start to use couriers exclusively and SAPO is overstaffed - good people will lose their jobs because of people who don't do theirs.