None Performance

I have awaiting a package sent by registered mail from Canada on the 13th of December via surface mail (registered).<br> I have been tracking this package using Global Track since the 13th of December 2014 and it is indicated that the package was received in Cape Town on the 8th of February 2015. My attempts to get a revised tracking number as suggested by my local Post Office have been fruitless as the call center number quoted on the website does not have any response from my numerous call attempts.<br> <br> I am now concerned about the whereabouts of this package as it has now been four full weeks since my package was received at the Cape Town inward office exchange but yet I have not received any notice till today on the arrival of my package in Johannesburg.<br> <br> I am further concerned by the fact that I am not able to get any clarity on the converted tracking number of my package from the Post Office due to a flawed call center and email support.<br> <br> I am not comfortable with the services rendered by the Post Office and fear that my registered mail will not be delivered although this service is designed to be secure and reliable.<br> <br> International Tracking No. CC***CA