Non existant customer service: Customs JIMC

its an utter shame that we have a department in this country that if were non existant people would not even notice. I have a parcel tracking number RF***SG that's been stuck in you system now since November 03, 2019. is it possible...that's almost 3 weeks. how are business suppose to function. The service is non existant, the phones continuously ring and nodoby seems to have a clue that they have a job that needs to be done but work there anyway. It must be true that this is one way to **** an economy and spend money on an organization like this. It's atrocious!!!. Can someone who knows how a phone works, give me a call on ***, now I know I will be seriously pushing it by asking for an email because using a phone looks like rocket science to your organization but if someone there feels special in some way.. please mail me on ***.

is it at all possible to get this once very functional and successful organization back to former glory or is that only very wishful thinking on my part.

Very Very upset and dissapointed. EC Jaganathan ***