Non delivery of parcel & No response from SAPO

I sent a parcel on 29 October 2019 from the Helderkruin Branch. The parcel contained sweets and Christmas presents for my family in the United Kingdom. The item was last scanned at 09h24 on 03 November when it arrived at JHB INT MAIL CENTRE (HUB). I has not moved since then.

I have tried phoning customer service and even the Mail Centre. No-one ever answers these numbers.

I have tried e-mailing all 3 customer service / complaints addresses. No response from any of these. Even after the 5 business days their website says they take to respond.

The service is non existent. I used to used SAPO for all my parcels, but after this I will be paying more and using a courier service. At least then I know I will receive the service I paid for.