KK
Kevin K
1 reviews | Active since Jun 2015
16 Jun 2015, 11:07
Non delivery for over two months
Where to begin? <br> <br> I bought two items from the US and one from Hong Kong and none have arrived. Order LN***US I placed on April 2 2015 and I would like to know where it is. The other two orders did not have tracking numbers with them, and were placed on March the 3 and 24 2015 and are also nowhere to be found. When I call or visit the branch I simply get told it has not arrived as yet, with no other information given. Are the items lost? Have they been ******? Or will they just simply never arrive? This is truly unacceptable. Either find my items and deliver them or reimburse me for my costs.
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SA Post Office's replyOfficial
17 Jun 2015, 10:31Hello K_Kay,
Thank you for your comment.
Kindly note that according to the United Postal Union regulations (UPU) the above mentioned number is not recognised as a tracking label but a custom number and such items are not always recorded on our system as the service used to have them forwarded does not include a tracking option. An attempt was made to locate it with your name , regrettably we could not find any listed parcels for you and in this instance you may ask the branch manager at your local branch to check if they have any mail listed under your name on their book parcels register.
It the item cannot be found , kindly advise the sender to log a manual enquiry with the office of origin so that an investigation may be conducted.
Regards,
Customer service
Thank you for your comment.
Kindly note that according to the United Postal Union regulations (UPU) the above mentioned number is not recognised as a tracking label but a custom number and such items are not always recorded on our system as the service used to have them forwarded does not include a tracking option. An attempt was made to locate it with your name , regrettably we could not find any listed parcels for you and in this instance you may ask the branch manager at your local branch to check if they have any mail listed under your name on their book parcels register.
It the item cannot be found , kindly advise the sender to log a manual enquiry with the office of origin so that an investigation may be conducted.
Regards,
Customer service
SA Post Office's reply17 Jun 2015, 10:31
Official
Hello K_Kay,
Thank you for your comment.
Kindly note that according to the United Postal Union regulations (UPU) the above mentioned number is not recognised as a tracking label but a custom number and such items are not always recorded on our system as the service used to have them forwarded does not include a tracking option. An attempt was made to locate it with your name , regrettably we could not find any listed parcels for you and in this instance you may ask the branch manager at your local branch to check if they have any mail listed under your name on their book parcels register.
It the item cannot be found , kindly advise the sender to log a manual enquiry with the office of origin so that an investigation may be conducted.
Regards,
Customer service
Thank you for your comment.
Kindly note that according to the United Postal Union regulations (UPU) the above mentioned number is not recognised as a tracking label but a custom number and such items are not always recorded on our system as the service used to have them forwarded does not include a tracking option. An attempt was made to locate it with your name , regrettably we could not find any listed parcels for you and in this instance you may ask the branch manager at your local branch to check if they have any mail listed under your name on their book parcels register.
It the item cannot be found , kindly advise the sender to log a manual enquiry with the office of origin so that an investigation may be conducted.
Regards,
Customer service