EVdB
Egbert Van der Bank
1 reviews | Active since Apr 2015
21 Apr 2015, 10:02
Nobody answers the phone
I have sent a parcel to Spain last month and this parcel has still not been delivered. If I try to track it online it shows that the parcel was last scanned on the day that I have dropped it at the Post Office and there has been no activity ever since. I have tried to contact the Post Office on ***several times now and the phone has NEVER been answered! The Post Office has an ad campaign the assures us that it is getting its act together, but this seems to be empty promises.
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SA Post Office's replyOfficial
22 Apr 2015, 12:19Hello egbertvdbank,
Thank you for your comment.
Please be advised that due to the High volumes of calls we receive, our response time at Customer Services is bit slower than it should be.
Our apologies for the long wait on the queue.
Kindly furnish your tracking number to *** and an agent attending to our tracking queries will locate your item for you.
Regards,
Customer Service
Thank you for your comment.
Please be advised that due to the High volumes of calls we receive, our response time at Customer Services is bit slower than it should be.
Our apologies for the long wait on the queue.
Kindly furnish your tracking number to *** and an agent attending to our tracking queries will locate your item for you.
Regards,
Customer Service
SA Post Office's reply22 Apr 2015, 12:19
Official
Hello egbertvdbank,
Thank you for your comment.
Please be advised that due to the High volumes of calls we receive, our response time at Customer Services is bit slower than it should be.
Our apologies for the long wait on the queue.
Kindly furnish your tracking number to *** and an agent attending to our tracking queries will locate your item for you.
Regards,
Customer Service
Thank you for your comment.
Please be advised that due to the High volumes of calls we receive, our response time at Customer Services is bit slower than it should be.
Our apologies for the long wait on the queue.
Kindly furnish your tracking number to *** and an agent attending to our tracking queries will locate your item for you.
Regards,
Customer Service