No wonder the SA PO is going down the drain

I received a slip in my box on Friday 20 February which I took to Monument Park PO only to be told that the parcel had been sent to customs. The slip was never in my box until it was sent back - wrong box or just lying at the PO??<br> <br> So after a huge palaver to try to find out where the parcel was now, I was eventually given the number ***/7 to all, which I did immediately. I spoke to Lesigo and she said that the parcel was in fact still with Customs as there was no return address on it. I know that my cousin ALWAYS puts her address on any parcel posted to me, so I am 100% sure was not correct anyway.<br> <br> Lesigo told me that she would request the parcel to be resent to Monument Park PO. I asked if I had to give any written proof or anything and was assured that I did not have to do anything more except wait to get another slip in my box.<br> <br> I have been on the phone 4 times today - cut off each time. Got through once and suddenly the parcel has been 'sent back to sender'. When I asked for the Manager, the phone was put down in my ear. How do I solve this?