No Track & Trace Report

We posted letter as per registered post, when checking the track & trace the only update on there was the day it was posted. I called Goodwood post office & was advised to call Cape Mail, the lady that answered the call at Cape Mail advise their IT department is aware of the problem but she doesnt think the web page will be updated again as they are moving to a new system, advised her I paid for the registered post & need the track & trace report, she advise there is nothing they can do so to me this means I paid for services not rendered