No support

Good day,

I was unable to received my parcel from highveld post office as it was closed since last year due to covid. I contacted head office customer service and no one could help me and said i need to go to lyttelton or eco park in centurion. Tracing my parcel it states its in highveld but the branch has closed. I went to eccopark and my parcel is not there. It was sent October 2020

i need my license. It is so frustrating that theres no update of where it is and i feel useless because theres no support from head office nor the branches and its been months now.