No show, no track, no answer, no service.

On 21 July I posted two international registered letters for almost R300 each at Somerset West Habitat centre with teller Nathi Gqabi. I was not informed that they do not render services during Covid. I tried to track the parcels and it was last confirmed to be in Cape Mail International hub. So where are they now? The toll free number of which there are two versions with slight digital differences are both not in service. ( " This number does not exist" ) I tried the email request a week ago. So please, what have you done to our once smoothly operating postal service? I am desperate. Please return the letters if you cannot deliver. What happened to your slogan "We deliver, whatever it takes"