NO SERVICE, NO FEEDBACK, DON'T ANSWER PHONES

This is my 6th complaint and still nothing done. The JIMC staff do not bother to read the complaints fully and keep giving me answers that are simply untrue. My packages have been at the mail center/customs for over 7 weeks now! Every time I try to contact them I get put on hold and eventually cut off. I have e-mailed Mr. Shadi Motshoane on numerous occasions with no reply whatsoever! How can packages be on hold for so long? I HAVE SENT THE INVOICE SO PLEASE DO NOT RESPOND TO THIS COMPLAINT REQUESTING ME TO SEND AN INVOICE! So my question is this: When will my packages be released to me and how long is it going to take? <br> <br> RU***CH<br> RS***NL<br> <br>