No service from customer service

The only comment from SAPO on complaints is to instruct you to contact Customer Services. That would have been great if they actually bothered to deliver any service!!!!!! I've phoned them numerous times with no luck - i tried numerous times, getting only their stupid message to tell you they will get to you soon. I've hold on for more than ten minutes on various attempts with no one answering. E-mails does not work either - they just don't respond!!!! I've tried many times with no luck. They are however quick to take your money for shipping!!!!!<br> I am waiting for a number of international parcels - some of them mailed more than 3 months ago - very frustrating. There was one lady that responded to e-mails before, but even she is now ignoring all e-mails. I really don't know what more to do to get them to deliver the service they were paid for!!! Very frustrating!!! I try avoid using SAPO where ever I can!!!