IF
Ilse F
1 reviews | Active since Aug 2013
26 Feb 2015, 14:08
No Service At All
I went to Lyttleton Post Office to close our Post Box as we moved and it was now to far to drive. I had to wait 45 min before I was helped by a very rude lady who did not want to take the keys as I first had to renew the Post Box before I can give the keys back after I instructed her that I want to CLOSE the Post Box. <br> <br> Please send your staff a on Customer Relation Courses as they urgently need to go and learn how to treat their customers in a professional manner!!!
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SA Post Office's replyOfficial
02 Mar 2015, 13:23Hello Ilsem01,
Receipt of your complaint is hereby acknowledged. Please accept our sincere apology on behalf of the S.A.Post Office for the bad service you received at the above mentioned branch. The branch manager will reprimand the teller in question for this kind of behaviour. We do instill good customer service principles in all our staff and really feel very disappointed when we get informed of incidents like these. The branch will be monitored to ensure that the principles of good customer services are implemented and practised to avoid similar incident in future. Once again We do apologise for this poor service. We value you as one of our important customers and still look forward to doing business with you.
Warm regards,
Customer Service
Receipt of your complaint is hereby acknowledged. Please accept our sincere apology on behalf of the S.A.Post Office for the bad service you received at the above mentioned branch. The branch manager will reprimand the teller in question for this kind of behaviour. We do instill good customer service principles in all our staff and really feel very disappointed when we get informed of incidents like these. The branch will be monitored to ensure that the principles of good customer services are implemented and practised to avoid similar incident in future. Once again We do apologise for this poor service. We value you as one of our important customers and still look forward to doing business with you.
Warm regards,
Customer Service
SA Post Office's reply02 Mar 2015, 13:23
Official
Hello Ilsem01,
Receipt of your complaint is hereby acknowledged. Please accept our sincere apology on behalf of the S.A.Post Office for the bad service you received at the above mentioned branch. The branch manager will reprimand the teller in question for this kind of behaviour. We do instill good customer service principles in all our staff and really feel very disappointed when we get informed of incidents like these. The branch will be monitored to ensure that the principles of good customer services are implemented and practised to avoid similar incident in future. Once again We do apologise for this poor service. We value you as one of our important customers and still look forward to doing business with you.
Warm regards,
Customer Service
Receipt of your complaint is hereby acknowledged. Please accept our sincere apology on behalf of the S.A.Post Office for the bad service you received at the above mentioned branch. The branch manager will reprimand the teller in question for this kind of behaviour. We do instill good customer service principles in all our staff and really feel very disappointed when we get informed of incidents like these. The branch will be monitored to ensure that the principles of good customer services are implemented and practised to avoid similar incident in future. Once again We do apologise for this poor service. We value you as one of our important customers and still look forward to doing business with you.
Warm regards,
Customer Service