No Service

Seriously bad service. Package was in SA end of November. Took around 3months to go from Jhb hub to CT hub. Since then ive still been waiting for my parcel. Its been lying at the CT hub since the 13th of Feb. 2019. Sent through numerous emails and waisted alot of my time on the phone. No response. No service. Nothing. It seems to me this is the norm for South African companies.