No response to requests / No separate email to contact reponsible manager

What do you do when an organisation say " lodge a complaint .... " ....... Email us at ********** but they don't even respond?

Complain to the culprit? It is the same email from where horrible service or no service is received. SA Post Office web site states: “Please contact the Customer Service Centre if you cannot find your parcel. Please contact ********** to get your South African Tracking number.” Local Post Office (Silver Lakes) just say: 'Wait until we give notice parcel is here' and since February '18 refuse to enable customer to check if parcel is there as could be done previously. ACCOUNTABLE managers: Please save the SA Post Office and your and your subordinates jobs! With such horrible service levels your organization is becoming irrelevant and has to be totally replaced by courier service which really delivers and at least also communicate with clients.

Background: I'm trying to get international parcel RU ********** 95NL (Sent as SF eParcel tracking no ********** 70706 ) delivered since email Sent: 03 January 2018 17:02 .

In another case international parcel EV ********** 61CN was stuck for more than month in some warehouse in Johannesburg / Kempton Park with no attempt by SAPO to get it cleared / delivered. Etc etc

Senior Management, SAPO led by Mike Barnes: Please prove to us that your really want to win back customers / improve income / lower burden on taxpayer to bail out SAPO by improving customer relations SAPO almost destroyed during past years?? A proper independent complaints channel with someone accountable to resolve issues would be a good start ......