No response on query for package CN***ZA

Hi,<br> <br> I sent this package 3 January 2015 and there is no progress on the tracking - it never made it to China.<br> CN***ZA<br> <br> I have made a complaint here previously and received no response.<br> <br> I would like to know what recourse I can take and what liability SAPO will accept.<br> <br> Note again that the number of ****** packages are not acceptable is detrimental to your customers and the country's economy. Personally I will avoid sending any parcels via SAPO.<br> <br> Kind regards,<br> Hannes<br>