HB
Henriette B
1 reviews | Active since Aug 2011
16 Mar 2015, 14:52
No response
2 packages with tracking numbers are just not coming from the post office. The customer service department forwarded my e mail to the right department, clearly showing they have the package, but no answer!<br> <br> Tracking number RB***HK. They requested an invoice, which was sent to them on 5 March. Yet no reply. The 2nd package was sent 28 Aug last year with tracking number LN***US. <br> Soooo frustrating.<br> <br> Lady that answered on my emails was Maud Ngalo. She forwarded my e mails to another department. But no one is responding!!!!!
Helpful (0)
Replies (1)0
Replies (1)
SA Post Office's replyOfficial
17 Mar 2015, 13:10Hello hbalt,
Thank you for your comment.
Your item is still held at customs and your local tracking number is RI***ZA. Please be advised that this section is experiencing minor delays however we can guarantee that it will be forwarded to your local branch for delivery as soon as it is cleared. You are welcome to send us an email on *** for an update on it.
We cannot find any information on this customs number LN***US as the service used to have it shipped does not include tracking option .
Our apology for the delay and an inconvenience caused.
Warm regards.
Customer Service
Thank you for your comment.
Your item is still held at customs and your local tracking number is RI***ZA. Please be advised that this section is experiencing minor delays however we can guarantee that it will be forwarded to your local branch for delivery as soon as it is cleared. You are welcome to send us an email on *** for an update on it.
We cannot find any information on this customs number LN***US as the service used to have it shipped does not include tracking option .
Our apology for the delay and an inconvenience caused.
Warm regards.
Customer Service
SA Post Office's reply17 Mar 2015, 13:10
Official
Hello hbalt,
Thank you for your comment.
Your item is still held at customs and your local tracking number is RI***ZA. Please be advised that this section is experiencing minor delays however we can guarantee that it will be forwarded to your local branch for delivery as soon as it is cleared. You are welcome to send us an email on *** for an update on it.
We cannot find any information on this customs number LN***US as the service used to have it shipped does not include tracking option .
Our apology for the delay and an inconvenience caused.
Warm regards.
Customer Service
Thank you for your comment.
Your item is still held at customs and your local tracking number is RI***ZA. Please be advised that this section is experiencing minor delays however we can guarantee that it will be forwarded to your local branch for delivery as soon as it is cleared. You are welcome to send us an email on *** for an update on it.
We cannot find any information on this customs number LN***US as the service used to have it shipped does not include tracking option .
Our apology for the delay and an inconvenience caused.
Warm regards.
Customer Service