No response

My parcel has been sitting at JIMC for over 30 days now. I initially emailed asking when l would receive the parcel at my local post office and l was told that there was a back log. Which I was OK with until l was emailed a few days later by JIMC customer service telling me to go pick up my parcel at my local post office and to my surprise the parcel was not there. I have since emailed several times and received no response about the where about of my parcel. l have phoned and no one picks up the phone this is honestly ridiculous.