No Response

Client has asked me to track a shipment of his that has been shipped from the USA, I received a speedy response from CPT. I was given the contact details for the JHB branch due to the cargo still sitting in JHB,<br> I mailed Heleen Huyser who assured me that the cargo will be shipped before the end of last week. I have also requested this from customer service on the 15th July, somebody by the name of Shadi responded asking Bridgette Senye to assist and haven't received any response. On the 17th I again requested assistance with no luck, I then sent Heleen another mail and assured me that it will be moved down to CPT over the weekend. IIt is now the 21st and still nothing, I have sent reminders on the 20th and 21st again and the mail is just being sent on to different people. Shipment has arrived a month ago with no communication as to why there is a delay or to let the client know that there are some issues. Decent thing to do is to inform the client on this, this is sporting equipment that was need for a tournament last weekend.