NO PARCELS WILL BE SENT FROM SA TO ANYWHERE IN EUROPE

On 09 October I sent a parcel from Nigel to Austria (not Australia but Austria know as Oostenryk in Afrikaans and Oesterreich in German). 1 month later the parcel still showed as "at international sorting centre" which is close to OR Tambo airport. Upon requesting I was informed that there are no services to Austria. Now Austria lies in the centre of Europe and is surrounded by Germany, Italy, Czech, Slovakia, Slovenia, Switzerland and Hungary. How is it possible that although there are countless airlines departing from OR Tambo daily and flying to Europe are unable to take parcels with? Why is the general public not informed that NO PARCELS WILL BE SENT FROM SA TO ANYWHERE IN EUROPE? The parcel was sent back the Nigel post office, but they then returned it to the sorting centre. This morning again I received note that there are no carriers. Really looking forward to the automated response I will received when posting this review.