No one answering at SAPO call centre or responding to e-mails

<p>I have been trying to tracking a parcel from the US for the last 4 days which is currently indicating that it has cleared customs on the 20/03/2017 and is now at Incoming International this was on the 20 of March 2017. The lady at our local post office had a look and said it was supposed to be there on Monday but the status is still indicating exactly the same and its now Thursday. Tracking number HJ ********** 38US</p> <p> </p> <p>I would like to know when I will be able to collect it from my local post office as it’s been 9 working days!! I have tried to phone since Monday three times a day and got cut of every time. Emailed since Wednesday and still no response</p>