No Notification received

Hello Peter<br> <br> I ordered a parcel from China on the 06th of August 2015.<br> The tracking reflects the below, but since August i haven't received a notification slip to collect the parcel.<br> <br> Latest Event -- 2015-10-16 13:50 JHB INT MAIL CENTRE (HUB), In transit<br> Destination Country - Tracking Consuming: 1005 ms<br> 2015-10-16 13:50<br> JHB INT MAIL CENTRE (HUB), In transit<br> 2015-10-15 02:00<br> TSHWANE (HUB), In transit<br> 2015-10-14 13:52<br> TSHWANE (HUB), In transit<br> 2015-10-14 08:15<br> EERSTERUS, In transit, Out of office<br> 2015-10-13 09:28<br> EERSTERUS, At Office, The postal item has Returned Back to Sender<br> 2015-09-09 13:25<br> EERSTERUS, At Office, First Notification to recipient<br> 2015-09-09 01:43<br> TSHWANE (HUB), In transit<br> 2015-09-08 12:03<br> TSHWANE (HUB), In transit<br> 2015-09-07 20:53<br> JHB INT MAIL CENTRE (HUB), In transit<br> 2015-09-07 11:14<br> JHB INT MAIL CENTRE (HUB), From Customs<br> 2015-09-01 05:44<br> JHB INT MAIL CENTRE (HUB), To Customs<br> 2015-08-28 10:48<br> JHB INT MAIL CENTRE (HUB), Incomming International<br> <br> I emailed the jimc customer service and called but all to no avail. Will there ever be someone to assist us in this regard, as we are paying to get the parcels here only for it to be send back to the sender