RJ
Ryan J

1 reviews | Active since Aug 2012

23 Jun 2015, 15:05

No interest in service

I received a parcel yesterday from tygervalley post office from Colin at Counter 1. It was a parcel that the Sonneike post office messed up.<br> Colin forgot to give my ID back which I gave to him to get the parcel. I also forogt, so fair enough these mistakes happen.<br> I then had to send off the parcel with 2 speedmail packages which I had to pay for. For speed mail it is required that you write your contact number, so I wrote my cellphone number on both sheets.<br> The following day I realized I did not have my ID, which was incredibly inconvenient and messed up a portion of my day. I looked everywhere, I then phoned the post office and they said they had it. I first looked before I phoned them because I thought they were decent people and would have phoned me if they had it.<br> I gave up my time and drove all the way back to pick it up. Collin gave it to me. He did not appologize and did not seem to feel bad at all. I asked where it was, he said it was on the counter next to him (on his side of the glass).<br> I said 'you could have phoned me, you had my number'. He mumbled 'oh' and ran off in a split second before I could open my mouth again.<br> What a disgusting attitude this man has.

0
Replies (1)
SA Post Office
SA Post Office's reply24 Jun 2015, 16:15
Official
Hello Hbr eng,

Thank you for your comment.

We have referred this comment to the Retail business unit for the Area Manager's attention and remedial action.

You will hear from them shortly.

Kind regards

Customer Contact Centre