No help from SAPO

<p>Hi,</p> <p> </p> <p>I purchased an item from USA in November 2016 - unfortunately the company I purhcased from used possibly the worst courier in the world who did not provide us with a tracking number.</p> <p> </p> <p>I have contacted the Post Office numerous times and have been told that without a tracking number, they can not assist me.</p> <p> </p> <p>I have just seen on various review sites that the SAPO can in fact assist if I provide them with the addressee details (even the lady at JIMC advised the same) however when I call DURMAIL, nobody wants to assist!!</p> <p> </p> <p>I have also asked if perhaps this parcel is still in Customs but I can not get through to JHB International Mail. DURMAIL can not assist with any queries as I do not have a tracking number.</p> <p> </p> <p>What I don't understand is that every parcel that goes through the post office is assigned a tracking number, if you have assigned a tracking number to the parcel surely you should have adressee details on the system which you should be able to use to assist in finding my parcel.</p> <p> </p> <p>Can I at least get some answers here????</p>